01
Context
The port authority runs a multimodal terminal handling containers, bulk and general cargo. Growing volumes and a growing number of stakeholders — terminal operators, trucking and rail carriers and government agencies — made coordination increasingly complex.
02
Challenge
Information was scattered across several systems, emails and phone calls. Trucks sometimes waited hours at the gates, creating congestion, unnecessary emissions and frustration among carriers.
Management had no consolidated view of berth and yard occupancy to anticipate activity peaks.
03
Solution
KaySolutions deployed an operations tracking platform that consolidates data from terminal systems, gate sensors and carriers in real time.
An appointment portal now lets carriers book gate time slots, while a planning module based on booking history anticipates traffic peaks 72 hours ahead. An executive dashboard gives management an overview of occupancy and productivity.
04
Results
- −32%average truck waiting time
- +18%container moves per hour
- 100%of gate authorizations paperless
- 72 hadvance view of traffic peaks
The terminal absorbs higher volumes without physical expansion and has reliable data to plan its investments.